Healthcare Business Consultant


QA & Performance Improvement

Quality Assessment and Performance Improvement (QAPI) is a vital component of healthcare organizations to ensure the delivery of high-quality care. It encompasses a systematic approach to monitoring, evaluating, and enhancing the quality of care and services provided to patients. Our team of QAPI experts possesses the requisite knowledge and experience to assist you in establishing an effective QAPI program that enhances patient outcomes and promotes operational excellence.

Take Your Quality to the Next Level

  • ¤  Ensure accurate outcomes and reimbursement
        Provide your staff with expert-led onboarding and refresher OASIS training.
  • ¤  Identify skill gaps and assign targeted training
        Ensure competency with integrated training resources for complex clinical skills.
  • ¤  Manage your patient population and reduce readmissions
        Engage and inform patients with easy-to-understand education for chronic conditions.


  • •  Continuous improvement involves the ongoing effort to improve processes and systems to increase efficiency, reduce costs, and improve quality.
    •  Establish a culture of continuous improvement by encouraging staff to identify opportunities for improvement and providing the necessary resources and support.
    •  Use data and analytics to identify areas for improvement and track progress toward improvement goals.
    •  Implement process improvement methodologies, such as Lean or Six Sigma, to standardize processes and reduce waste.
    •  Regularly review and evaluate processes and systems to ensure they are meeting their intended objectives and identify new areas for improvement.


  • •  Program development involves the creation of new programs or services to meet the needs of patients, stakeholders, or the community.
    •  Conduct needs assessments to identify areas where new programs or services are needed.
    •  Develop program objectives and goals that align with the organization’s mission and strategic objectives.
    •  Involve key stakeholders, such as patients, staff, and community members, in the program development process to ensure buy-in and support.
    •  Evaluate program effectiveness regularly to ensure it is meeting its intended objectives and make necessary adjustments to improve outcomes.


  • •  Training and education are critical to ensuring staff have the knowledge and skills to provide high-quality healthcare services.
    •  Develop clear training objectives and goals that align with the organization’s mission and strategic objectives.
    •  Use a variety of training methods, such as classroom instruction, online learning, and on-the-job training, to meet the diverse learning needs of staff.
    •  Provide ongoing training and education to keep staff up to date with the latest healthcare trends, regulations, and best practices.
    •  Evaluate the effectiveness of training and education programs regularly to ensure they are meeting their intended objectives and identify areas for improvement.


  • •  Data analysis and reporting involves using data to inform decision-making and monitor organizational performance.
    •  Collect, store, and analyze data from various sources, such as electronic health records, billing systems, and patient surveys.
    •  Use data visualization tools to effectively communicate data insights to stakeholders and promote data-driven decision-making.
  • •  Regularly review and evaluate data analysis and reporting processes to ensure they are meeting the organization’s needs and identify opportunities for improvement.

We take pride in having "CHAP Certified" consultants on our team who have developed our Quality Assessment and Performance Improvement (QAPI) program. Our team offers a comprehensive range of services, including QAPI program development, assessment, management and staff training, individualized performance improvement plans, and complete QAPI outsourcing, among other offerings.