Quality Assurance and Performance Improvement

QA & Performance Improvement

¤ Ensure accurate outcomes and reimbursement
Provide your staff with expert-led onboarding and refresher OASIS training.
¤ Identify skill gaps and assign targeted training
Ensure competency with integrated training resources for complex clinical skills.
¤ Manage your patient population and reduce readmissions
Engage and inform patients with easy-to-understand education for chronic conditions.

• Continuous improvement involves the ongoing effort to improve processes and systems to increase efficiency, reduce costs, and improve quality.
• Establish a culture of continuous improvement by encouraging staff to identify opportunities for improvement and providing the necessary resources and support.
• Use data and analytics to identify areas for improvement and track progress toward improvement goals.
• Implement process improvement methodologies, such as Lean or Six Sigma, to standardize processes and reduce waste.
• Regularly review and evaluate processes and systems to ensure they are meeting their intended objectives and identify new areas for improvement.

• Program development involves the creation of new programs or services to meet the needs of patients, stakeholders, or the community.
• Conduct needs assessments to identify areas where new programs or services are needed.
• Develop program objectives and goals that align with the organization’s mission and strategic objectives.
• Involve key stakeholders, such as patients, staff, and community members, in the program development process to ensure buy-in and support.
• Evaluate program effectiveness regularly to ensure it is meeting its intended objectives and make necessary adjustments to improve outcomes.

• Training and education are critical to ensuring staff have the knowledge and skills to provide high-quality healthcare services.
• Develop clear training objectives and goals that align with the organization’s mission and strategic objectives.
• Use a variety of training methods, such as classroom instruction, online learning, and on-the-job training, to meet the diverse learning needs of staff.
• Provide ongoing training and education to keep staff up to date with the latest healthcare trends, regulations, and best practices.
• Evaluate the effectiveness of training and education programs regularly to ensure they are meeting their intended objectives and identify areas for improvement.

• Data analysis and reporting involves using data to inform decision-making and monitor organizational performance.
• Collect, store, and analyze data from various sources, such as electronic health records, billing systems, and patient surveys.
• Use data visualization tools to effectively communicate data insights to stakeholders and promote data-driven decision-making.
• Regularly review and evaluate data analysis and reporting processes to ensure they are meeting the organization’s needs and identify opportunities for improvement.